Orders & Ordering Process
- Do you offer discounts?
- Did you receive my order?
- When will my order ship?
- Can I delay the shipping of my order?
- What should I do when my Plantjoy arrives?
- What if my Plantjoy is damaged?
- Substitutions, Cancellations & Returns
- Other questions about my shipment
How Do I Care for my Plantjoy?
General Information
Orders & Ordering Process
Do you offer discounts?
Sure do! You’ll find sale items and special promotions listed in our online catalog. We never put plants on sale because they aren’t in prime condition, so rest assured that sale items are healthy and ready to thrive in your garden. Sign up for our emails to get early notification of sales and promotions!
Did you receive my order?
You’ll receive a confirmation email once we’ve received your order. If you don’t receive the email, shoot us a message and we will help you resolve your concerns:
[email protected].
When will my order ship?
We begin processing your order the day we receive it. Your plants are carefully selected and packaged for their journey to their new home. Orders are typically shipped within 3-5 business days. Spring (March – May) is our busiest time of year and orders may take slightly longer to process.
We cannot ship to PO boxes.
Can I delay the shipping of my order?
Of course! We understand that sometimes schedules change. Please email us immediately to delay your order. We are unable delay it once it has been packaged. If your order has not been sent to shipping, we can delay your order for any length of time you request.
What should I do when my Plantjoy arrives?
Remember, plants are perishable! Please be sure to open your boxes and give the plants a good drink of water the day they arrive home. You’ll receive our Quick Start Guide along with your Plantjoy so you’ll know just what to do.
What if my Plantjoy is damaged?
It’s really, really unlikely, but in case there’s damage to your shipment, please let us know within 24 hours so that a claim can be made with the carrier on your behalf. Email [email protected] with pictures of the damaged shipment. Plantjoy is not responsible for shipping delays or damage to the shipment.
Substitutions, Cancellations & Returns
Substitutions & Cancellations: Please make sure you are happy with your selections before placing your order. Since our order processing is lightning fast, we are unable to accept cancellations or substitutions once the order has been placed. If you have a concern about your order, please email us at [email protected].
Returns: Plantjoy prides itself on providing premium plants! In order to preserve our pest and disease-free environment, we cannot allow plants to be returned to our nursery.
Other Questions About My Shipment
My plants arrived looking wilted.
Not to worry! Your Plantjoy has been in a dark box for a few days with no sun or water. It is natural for them to deflate a little. Give your Plantjoy a good drink of water and it should perk up in no time!
I received the wrong item.
Oops! Sometimes mistakes happen. Please contract us or email us at [email protected] within 24 hours of your delivery with pictures of the plant so that we can make it right!
How do I care for my Plantjoy?
Watering Instructions
We wrote an article about just this! Check it out here.
Planting Instructions
We wrote an article about just this! Check it out here.
General Information
What are Hardiness Zones?
Hardiness Zones help identify which plants will grow where. Some plants cannot survive with the cold winters of the northern states, and some plants cannot handle the humidity of the Mid-Atlantic and South or dry heat of the Southwest. Pay attention to your zone to find the plants best suited for your garden.
Your Hardiness Zone will likely range from 4a to 10b, this is the general zone range of the United States. Your hardiness zone will have a number followed by a letter, the important part for you to know is the number. For example, if your zone is 6a, you can just consider yourself in zone “6”.
The plant descriptions for all our Plantjoys include the zones they can be grown in. For example, if the description says the plant be grown in zone 2-7 and you are in zone 6, then the plant will be happy in your zone, congrats! However, if you are in zone 8 the plant would likely be stressed and either perform poorly or not survive at all. Best to select a plant more suited to your climate.
What if my plant dies?
We’re in this together! We promise to send you happy, healthy premium plants. If you provide proper planting and consistent watering, your Plantjoy will be thrilled to be in its new home. However, we do understand that sometimes things happen. We offer a 30-day guarantee on all our plants. If a plant dies, please snap a picture of the plant with a description and your order information and email it to [email protected] within the 30-day period. After review, we will contact you to arrange sending a replacement. Please note, shipping costs are not included for replacements. Foliage appearance that is appropriate to the season is not covered by the 30-day guarantee.